Terms of sales

ARTICLE 1 : CONCEPT

Clap Escape Lyon is an independent concept for implementing leisure activities and fun, recreational or cultural entertainment and in particular indoor games such as ESCAPE ROOM belonging to the company CLAP ESCAPE SAS. These general conditions of sale are applicable to any contract for the provision of a games room concluded between (1) the company CLAP ESCAPE SAS and (2) the users of the room, who will hereafter be called "USERS"; whether they have booked personnaly or are part of the team of the person who made the reservation, hereinafter referred to as "THE BUYER". These conditions also apply regardless of the means of reservation, whether made via the CLAP ESCAPE SAS website, hereinafter referred to as "WEBSITE" or through CLAP ESCAPE SAS company staff. The playing space made available to players is called "ROOM" and the contract for its provision "CONTRACT". The game for which the BUYER reserves and pays on the WEBSITE is called "GAME SESSION".

CLAP ESCAPE SAS recognizes the right to modify or have modified all part of these general conditions of sale as well as the content of its WEBSITE (https://www.clapescape.com), this at its sole discretion, at any time and without notice.

The genral conditions of sale of the company CLAP ESCAPE SAS are available on the WEBSITE and can be consulted freely on request from the reception staff of the company CLAP ESCAPE SAS.

ARTICLE 2 : RESERVATION

Acess to CLAP ESCAPE SAS facilities and services is provided exclusively after reservation on the WEBSITE https://www.clapescape.com. The reservation is made for a specific date and time, and is only valid for this one. The reservation is made within the limit of availble places, thses are updated in real time on the WEBSITE. The reservation will only be firm and final after receipt by the customer of a confirmation email from CLAP ESCAPE SAS. In this situation the USER is therefore responsible for correctly entering their contact details which they must provide in the information form found online. By completing the latter you guarantee CLAP ESCAPE SAS that the details provided are truthful and accurate. CLAP ESCAPE SAS cannot be held responsilbe for entry errors or error in choice of date and time on the part of the USER.

Before any firm and definitive validation of the reservation, the USER will have the possibility of opposing telephone canvassing by checking the box provided for this purpose in accordance with article L.223-2 of the Consumer code as well as any other commercial canvassing by email.

Romm reservations can be postponed up to 72 hours before the date of the GAME SESSION depneding on availability. This postponement will only be taken into account upon written request to be sent to contact@clapescape.com. Below 72 hours, CLAP ESCAPE SAS staff may offer the USER to relist the slot for the GAME SESSION initially reserved. If it is resold, it allows the person who whished to postpone their GAME SESSION to obtain a credit for the amount of their deposit. Conversely, if the GAME SESSION slot is not resold, no credit can be made. Under no circumstances is A GAME SESSION refundable.

The USER as well as the members of this team are required to arrive at the exact time of his GAME SESSION. Any delay of more than 15 minutes will result in the cancellation of the reservation without refund.

The USER has the possibility of reserving a GAME SESSION on the CLAP ESCAPE SAS WEBSITE either by paying in full for the GAME SESSION or by opting for the shared payment system. In this case, the USER must pay for at least to places online to reserve their game slot (excluding sessions for 2 and 3 players). Once payment has been made, other participants will be able to pay for their place online via the link in the reservation confirmation email. If, however, the other participants have not been able to make the payment online on the CLAP ESCAPE SAS WEBSITE, they can make it on site on the day of their reservation before participating in the GAME SESSION by credit card or cash.

ARTICLE 3 : PROVISION AND USE OF THE ROOM

CLAP ESCAPE grants USERS the right to occupy the room for a maximum period of 60 (sixty) minutes. This occupation of the ROOM has only one purpose, that of participating in a game organized by the company CLAP ESCAPE SAS. This game is necessarily played as a team. This must consist of 2 to 7 players maximum depending on the mission reserved.

According to the very principle of the game, USERS must accept without reservation that the duration of presence in the ROOM is 60 minutes maximum, whether they have succeeded in finding all the clues and solving all the puzzles or not. At the same time, USERS must accept that the game ends before the end of 60 minutes, especially if they have managed to find all the clues and solve all the puzzles in less than 60 minutes. This success occurring before the planned maximum time of 60 minutes will not be subject to any price adjustment or compensation.

It only be possible to enter the GAME ROOM upon presentation of the reservation confirmation email which have been made on the WEBSITE in advance (sent upon validation of payment to the BUYER) as well as upon presentation of a valid identity document of the latter.

The complexity of the game as well as the atmosphere and the setting do not allow USERS under the age of 12 to participate in the DRACULA mission, 10 years old for LOOT DEL PASO. For each GAME SESSION, 1 adult must be present to supervise the game of 2 minors. In case of doubt about the age of a USER, CLAP ESCAPE SAS reserves the right to request proof of identity.

USERS must respect the rules for authorized use ot the ROOM'S equipment (non-exhaustive lits : decorations, furnishings, mechanisms, etc. ) and are required to keep the ROOM in good condition. Therefore, the USER acknowledges in the CONTRACT that any intentional damage or damage caused by unauthorized manipulation of the room and its equipment will be subject to re-invoicing.

In addition, the USER must use the ROOM and all the equipment in it in such a way as not to cause or risk causing any damage to other USERS, to the premises and equipment of CLAP ESCAPE SAS.

During his presence on the premises of CLAP ESCAPE SAS, the USER must behave respectably, comply with the rules and collaborate with CLAP ESCAPE SAS staff. As such, any violence, whether verbal or physical, is in no way tolerated by the company CLAP ESCAPE SAS. It therefore reserves the right to refuse access to the premises to any person whose behavior is violent. In addition, CLAP ESCAPE SAS reserves the right not to accept access to the ROOM to any person suspected of being under the influence of alcohol or narcotics, for obvious reasons of security for said person but also for those around him. For all of these conditions mentioned above, the ban on access to the premises does not give right to any compensation or refund.

Due to the nature of the game, recordings are prohibited in the ROOM. Thus, any use of devices likely to be able to record video and/or audio such as mobile phones, cameras, GO PRO (non-exhaustive list), will not be accepted when accessing the ROOM and must be deposited in a secure locker before the start of the GAME provided for this purpose. If, however, one of these devices is introduced and used in the ROOM, this could cause the game to stop instantly and completely for all members of the team. CLAP ESCAPE SAS expects its USERS not to communicate the details of the game directly and/or indirectly. Any partial or total disclosure would violate the commercial interests of the company CLAP ESCAPE SAS.

ARTICLE 4 : PRICES

The company CLAP ESCAPE SAS indicates its prices in euros, all taxes included, and takes into acount the TVA applicable on the day of the order, if the rate changes this may be reflected in the price of the services. The prices charged by the company are indicated on the CLAP ESCAPE SAS WEBSITE. Additional invoicing will occur if the USER wishes to add any other service.

CALP ESCAPE SAS reserves the right to make any price changes. Any BUYER will pay the amount relating to the rate in effect at the time of their reservation.

CALP ESCAPE SAS applies the same rate without differentiating between off-peak and peak hours (weekdays, evenings, weekends, public holidays, school holidays) on all sessions offered.

The USER as well as the members of his team are required to arrive at the exact time of their game SESSION. Any delay of more than 15 minutes will result in the cancellation of the reservation without refund. A systematic reminder of schedules is sent in the confirmation emails following the reservation by CLAP ESCAPE SAS. In cases where fewer USERS than initially planned appear to participate in the game SESSION when booking, the BUYER and/or USER may claim to obtain a credit for the amount of the difference. In cases where more USERS than initially planned appear to participate in the game SESSION when booking, the price difference must be paid before participation in the game, within the limit of the number USERS authorized per ROOM.

Gift cards or discount codes are valid for a period of 12 months. Thses can only be used within the structure of the company CLAP ESCAPE SAS. At the time of purchase, the USER must enter the confidential code indicated on the gift card and make additional payment if necessary.

Gift cards are neither exchanged, resold, nor refunded, even partially, and cannot give rise to change.

ARTICLE 5 : SPECIAL EVENTS

5-1 TEAM BUILDING / COMPANY

CLAP ESCAPE SAS offers special events for companies called SESSIONS team building or recruitment. They reserve their SESSION via the website platform by platform by completing a form provided for this purpose. CLAP ESCAPE SAS sends a quote by return email indicating the prices charged. Thses may vary depending on the service chosen and contractually agreed with the BUYER. The latter can pay by check, bank transfer or credit card on site. To guarantee the reservation, a deposit of 50% will be requested. The balance must be paid no later than the day of participation in the event. CLAP ESCAPE SAS reserves the right to cancel the reservation for the event if no payment has been made within 7 days before the service. Once the order is placed by the BUYER (materialized by signing a quote signed with the mention good for agreement), the following cancellation conditions apply :

Cancellation 15 days or more before the date of the service ; If payment for the service or the 50% deposit has already been made by the BUYER, he will be refunded his entire deposit by CLAP ESCAPE SAS. CLAP ESCAPE SAS may offer the BUYER a new date to reschedule the event.

Cancellation less than 72 hours before the date of the service : If payment fot the service or the 50% deposit has already been made by the BUYER, no refund will be made by CLAP ESCAPE SAS. No date postponement can be offer to the BUYER.

5-2 EVJF / EVG / Birthdays / Private evenings

CLAP ESCAPE SAS offers special events for individuals (excluding weekends, school holidays and public holidays). The BUYER reserves his SESSION via the website platform by completing a form provided for this purpose. CLAP ESCAPE SAS sends a quote by return email indicating the prices charged. These may vary depending on the service chosen and contractually agreed with the BUYER. The latter can pay either by bank transfer or by credit card and cash on site. To guarantee the reservation, a deposit of 50% will be requested. The balance must be paid no later than the day of participation in the event. CLAP ESCAPE SAS reserves the right to cancel the reservation for the event if no payment has been made within 7 days before the service. Once the order is placed by the BUYER (materialized by signing a quote signed with the mention good for agreement), the following cancellation apply :

Cancellation 15 days or more before the date of the service : If payment for the service or the 50% deposit has already been made by the BUYER, he will receive a credit for the amount of his deposit by CLAP ESCAPE SAS. CLAP ESCAPE SAS may offer the BUYER a new date to reschedule the event.

Cancellation less than 72 hours before the date of the service : If payment fot the service or the 50% deposit has already been made by the BUYER, no refund or credit will be made by CLAP ESCAPE SAS. No date postponement can be offered to the BUYER.

ARTICLE 6 : PERSONAL DATA

The BUYER is responsible for the accuracy of the information entered on the online reservation form on the WEBSITE.

The BUYER agrees to receive information and commercial offers from CLAP ESCAPE SAS to their email address or mobile phone.

The BUYER and/or USER who enters their telephone details on the CLAP ESCAPE SAS WEBSITE already agrees to be contacted by CLAP ESCAPE SAS by telephone or SMS.

The BUYER providing the contact details of other players/USERS (first and last names, telephone numbers, email addresses) authorizes CLAP ESCAPE SAS to send information and commercial offers them.

CLAP ESCAPE SAS undertakes not to transmit the personal data of its USERS to a company outside the CLAP ESCAPE SAS group, without the request of an authority authorized by law and within the framework of the legal provisions in force.

ARTICLE 7 : SECURITY

The USER undertakes to respect all security measures given to him, whether contractual, displayed on the site or given orally by CLAP ESCAPE SAS staff.

Smoking is strictly prohibited inside the site.

Each USER undertakes to read and respect the safety and fire protection instructions, as well as emergency exits. It is therefore strictly forbidden to obstruct emergency exits, which must remain clear in all circumstances. The USER may use the mergency exits if and only if the situation requires evacuation of the premises. Any abuse and/or untimely opening of these exits by one or more USER(S) will result in the re-invoicing of the costs caused by this abuse.

The USER is aware that it is absolutly prohibited to bring into the premises and into the ROOM objects considered to be (1) physical dangers (explosive, flammable, oxidizing, pressurized or liquefied gas, corrosive), (2) dangerous for health (toxic, corrosive to the skin, irritant/sensitizer, carcinogenic/teratogenic) and (3) denagerous for the aquatic environment.

Likewise, the use of force and/or violence is strictly prohibited. Any damage to the ROOM due to abnormal use of the paly area may result in re-invoicing.

ARTICLE 8 : PHOTOS AND CAMERAS

Photos of each team of USERS may be taken after the game SESSION. These photos may be used by CLAP ESCAPE SAS to feeds its website or its digital ecosystem (examples without restriction : Facebook, Twitter, Instagram etc. ).

CLAP ESCAPE SAS cannot be held responsible for the use made of the photos by USERS and/or the BUYER.

Each ROOM has a video surveillance and listening device allowing CLAP ESCAPE SAS staff to monitor the game session and direct USERS if necessary.

ARTICLE 9 : PROPERTY

All elements, texts, blanks, images of the site https://www.clapescape.com are the exclusive property of CLAP ESCAPE SAS.

Any reproduction is strictly prohibited.

ARTICLE 10 : COMPETENT COURTS

These general conditions and any contract concluded incorporating these terms and conditions are governed by French law and all disputes are subject to the exclusive jurisdiction of the French courts.

ARTICLE 11 : CONTEST

All contest to which the operations of Supply o Services concluded in application of these general conditions of sale could give rise, concerning their validity, their interpretation, their execution, their resolution, their consequences and their suits and which could not have been resolved amicably between SAS CLAP ESCAPE and the BUYER, will be submitted to the competent courts under the conditions of common law.

Recourse to Mediation :

The BUYER is informed that he can, without this being an obligation, in any case resort to conventional mediation, in particular with the Consumer Mediation Commission (Consumer Code. Art.L612-1) or with existing sectoral mediation bodies, or with any alternative method of dispute resolution (conciliation for example) in the event of a contest.

CONTACT DETAILS OF MEDIATOR :

National Chamber of Mediation Practitioners, CNPM-CONSO

23 rue Terrenoire - 42100 SAINT ETIENNE

cnpm@orange.fr

Date of update the General Conditions of Sale : 02/10/2023